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Description
This Happy New Year Gold Dust Party Kit is perfect for celebrating with 25 of your closest friends! It comes with 13 top hats, 12 tiaras, and 25 foil horns so everyone can feel like a celebrity. This kit is perfect for your New Year's Eve gathering.
Shipping & Returns
We’re committed to providing a seamless shopping experience, from order placement to delivery and beyond. Enjoy fast, secure shipping with tracking on all orders, so you know exactly when to expect your items. If something isn’t quite right, don’t worry—our easy return process allows you to return or exchange products within 30 days of receiving them. We prioritize your satisfaction and aim to make every step, from shipping to returns, as smooth and stress-free as possible.
For more details, please review our Shipping Policy.
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G
New Year's Eve decor scheduled for Dec 30 delivery (I paid extra for fast delivery). The package never arrived. UPS man came to the door with no package and I when I greeted him he ran away. I got an e-message that no one was home, even though he saw me, and did not leave a note. I called customer service and they told me they could not contact the driver, even though I know they have phones on trucks, and he must be in the area. The customer service man said the package could be redelivered on Jan 2 if I paid an extra fee. As I needed the package by NYE I asked them to deliver it by Jan 31. They said that was impossible. On Jan 31, the UPS delivery man came to my door and a staff member greeted him at the door. Again, the UPS driver ran away but this time left a note on the door before he fled. I sent a written complaint andreceived a response saying I'll get my money back once the package returns to the depot. She said this happens sometimes. Ihad to ren out to Dollarama at the last unite where I found similar item for about half the price. Huge waste if time and cash flow!
Hello Georgia,
I am extremly sorry about the issue with UPS. This is not the experience we want for our valued customers.
We will refund your shipping fees right away and contact UPS about this issue.
We take this matter very seriously and will take further steps to make sure this does not happen again.
We will ask UPS to send us back the package and we will refund you as soon as we receive the package.
If you have any questions or concerns please don't hesitate to contact us at info@party-expert.com
Cheers ✨
A
There was an issue with my original order, and Fotoula resolved it very quickly. Excellent service!!
Thank you JP 😊
We appreciate you sharing your experience and are glad everything was handled quickly. We will be sure to pass along your kind words to Fotoula. Thanks for your trust in us ✨
Cheers